Chris is a Customer Experience Keynote Speaker Helping Food Industry Teams Deliver Memorable Guest Moments
In a recent keynote for leaders in the food and beverage space, Chris highlighted a simple truth: customer experience in the food industry goes beyond taste—it’s about the total experience. From the moment someone looks at your menu or places an order to how they’re greeted, served, and followed up with—every step impacts satisfaction and repeat business. Whether you run a restaurant, food chain, catering service, or hospitality group, Chris brings a fresh, actionable perspective that inspires food industry teams to elevate their service and grow their brand.
Before every presentation, Chris consults with clients to understand their audience’s needs—whether it’s staff engagement, handling high-volume service, improving takeout/delivery experiences, or increasing loyalty. His sessions combine current data, real-world examples, and the latest trends (including tech and AI) to help your team meet today’s rising consumer expectations.
Must-Know Stat for Food Leaders:
“68% of consumers say they are willing to pay more for top products and services from a brand known to offer great customer service.”
Top Food Industry Customer Experience Topic
The Power of Engagement: How Memorable Service Creates Repeat Diners and Raving Fans
In this keynote, Chris breaks down how the best food brands—from local eateries to national franchises—build guest loyalty by investing in the entire experience. He shares practical tools and easy-to-apply service strategies that improve both front-of-house and back-of-house interactions, leading to better reviews, more return visits, and higher employee morale.
Food Industry Customer Experience Keynote Objectives
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Understand the full guest journey—from ordering to exit
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Learn what today’s diners truly value in their experience
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Improve online, dine-in, and delivery service strategies
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Explore how tech and AI are reshaping guest expectations
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Build team confidence through intentional service training
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Create a culture of care, speed, and personalization