Customer Service is important to any brand! Here are key questions you can ask your customers in order to get a better idea of what they need and want.
- How was the speed of our service?
- What did you like most about your experience with us?
- Would you refer a family or friend to our brand?
- How can we improve our service?
- Did your experience match the expectations that you had before dealing with us?
- How was your experience with our site/app?
- How would you rate your overall experience?
- How did you hear about us?
- How do you feel about our current pricing?
- How often would you use a product or service in the future?
These questions can lead to building customer loyalty faster while ensuring customers have great experiences.
Chris N. Cheetham-West, MBA is a customer loyalty keynote professional who deals with results! He is an international customer service speaker, published author, and President of LR Training Solutions. In this former position at Google, he managed marketing programs and strategies for key products. Experienced and driven, Chris’s career has allowed him to present in 48 states and various countries including Germany, Canada, and France. Voted top 50 Black Entrepreneurs in 2020 and maintaining a consistent record of excellence, Chris is one of the best customer experience speakers around and can help your organization achieve measurable results. Chris N. Cheetham-West has worked with top companies in different industries.
