Negative reviews can be frustrating and bring down your overall rating. As a result, they have the potential to impact your future business. Here are some quick tips for handling negative reviews online!
1) Engage with the customer to learn about what happened and why they’re
dissatisfied. Sometimes talking to them offline can lead to them removing the review.
2) Don’t let one negative review discourage you in continuing to succeed and build your business. One low review does not mean you have bad customer service skills.
3) Respond quickly to all reviews, positive and negative. Don’t let the comment go unanswered as this will lead people to believe whatever has been said is true.
4) Seek out positive reviews from loyal customers to help boost your overall
ratings. Most people are vocal online when things go wrong with their
experiences with a business. Try and reach out to customers who have
thoroughly enjoyed your product or service.
Chris helps organizations gain additional visibility online. As one of the most driven speakers, he is often asked to present to organizations in various different industries.
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