Chris is a Customer Experience Keynote Speaker Who Elevates Hospitality Teams with Actionable Insights
In a recent hospitality keynote on customer experience, Chris shared how exceptional service starts with people inside the organization—from front desk staff to housekeeping to management. Every touchpoint matters. If guests don’t feel cared for throughout their entire journey—from booking to checkout—they may never return, or worse, never show up. Work with Chris to bring a dynamic and practical perspective on delivering unforgettable guest experiences at your next hospitality event or team training.
Before working with any client, Chris takes the time to understand their goals, audience makeup, and the specific customer service challenges they face. Whether it’s for a hotel, resort, restaurant group, or hospitality management company, he tailors his keynotes to meet your unique needs. As a leading voice in customer experience, Chris incorporates the latest data, trends, and tech—including AI—to show how brands can delight customers and drive loyalty.
Eye-Opening Stat:
“68% of consumers say they are willing to pay more for top products and services from a brand known to offer great customer service.”
Top Hospitality Customer Experience Topic
The Power of Engagement: How Great Service Creates Lasting Guest Loyalty
Customer service in hospitality isn’t just about fixing problems—it’s about creating consistent, personalized experiences that make guests feel valued. In this engaging and informative session, Chris shares how hospitality teams can enhance every part of the guest journey, increase repeat business, and strengthen online reviews and reputation. He also explores how emerging technologies and modern tools are changing what today’s guests expect.
Hospitality Customer Experience Keynote Objectives
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Understand the full guest journey and how to improve every step
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Learn what guests want and how to exceed expectations
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Discover top online and in-person hospitality strategies
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Use AI, data, and automation to personalize service
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Explore CX best practices across hotels, travel, and food & beverage
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Equip leaders and frontline staff with tools to drive 5-star reviews