Customer Experience Keynote Speaker

Customer Experience Keynote Speaker Chris N. West

Customer Experience Keynote Overview CX Expert Presentation

In a recent customer experience keynote presentation, I talked to leaders in the tourism industry. They found it challenging to build audiences and attract more tourists through marketing. I mentioned how the customer experience starts with their website. After that, they may engage offline. If their experience isn’t good throughout their entire process then they may not even engage to begin with. Work with me to bring an engaging perspective about customer experience to your team or conference.

Customer Experience Speaker Session Title and Description

Exploring the Future: Hear from a Digital Marketing Trends Speaker in Houston

The Power of Engagement: How Good Customer Experiences Lead to Results

Customer service and customer experience are both important when it comes to taking care of customers. In this informative session, Chris will cover key strategies that lead to customers coming back and buying more of your product or service. We will cover the latest trends, technology, AI, and other tools that brands are using to maintain and attract new customers.

  • Learn top trends that help brands connect and serve customers
  • Understand how the entire journey of the customer
  • Learn how marketing and customer experience go together
  • Online and Offline Customer Experience Strategies

Chris N. Cheetham-West, MBA is a customer experience speaker who deals with results! He is an international speaker, published author of multiple books and audio programs, and President of LR Training Solutions. In this former position at Google, he managed marketing programs and strategies for key products. Experienced and driven, Chris’s career has allowed him to present in 48 states and various countries including Germany, Canada, and France. Voted top 50 Black Entrepreneurs in 2020 and maintaining a consistent record of excellence, Chris is one of the best customer experience keynote speakers and CX speakers around and can help your organization achieve measurable results. Chris N. Cheetham-West has worked with top companies in different industries.


Chris has been listed as one of the top Customer Experience Influencers to follow by Engati for his speaking and customer service experience. He puts clients first during any CX or customer service presentation he is involved in. Something that sets him apart from other speakers in this category is that he takes time to find out the most he can about the industries he’s working in. This helped the customer experience session become more impactful and memorably for audiences.

Chris has been a Customer Experience Speaker for years! 

Customer experience will always be relevant to many industries. The way you treat customers can now be known by everyone online. I remember my wife and I were going on vacation years ago. We were looking for a great hotel that would provide us with a good experience that represents the city and environment we would be in. The hotel we almost going to choose had many of these qualities. That was until we read the reviews about the location! The customers had horrible experiences at this “nice” hotel. This came to me as a shocker because just five years before them we would not have known much about the customer experience unless we lived in the area and knew people who have been to the location. Customer experience has changed over the years! Since then I have presented in almost 50 states and different countries about how to make customers satisfied online and offline! Understanding more about who are customers are and how they operate can change the future of a business. Recently I was in a business program that brought together many people from different fields. One of the panelists was a high performer in her respective industry. After the session, I walked up to her and asked her how her company could grow so quickly in just a few short years. She mentioned “customer service” without hesitation! She mentioned how from the time someone hears about the business to when they become a paying customer the experience is A+. Being the best in  customer experience can not only help keep customers but help the company thrive!

The Difference!

He brings a wealth of experience to any conference or company with his customer experience keynote and sessions.

His presentations are not just a talk. The sessions are an experience!

Years of  customer experience in the fields he talks about

Customer Experience Keynote Speaker talks upcoming trends

He has presented keynotes and sessions in many cities about customer experience topics including Philadelphia, San Diego, San Francisco, Boston, Jacksonville, San Jose, Fort Worth Columbus Charlotte, Austin, Atlanta, Los Angeles, New York City, Indianapolis, Denver, Oklahoma City, Nashville, Las Vegas, Portland, Memphis, Detroit, Baltimore, Minneapolis, Tampa, New Orleans, Cleveland, Honolulu, Cincinnati Anchorage, Tacoma, Wilmington, Houston, San Antonio, Dallas, Seattle, Chicago, Detroit, Phoenix, and more!

Contact to bring  in Chris as a customer experience and service speaker!

Chris is a customer experience speaker based in Houston, TX that travels and speaks to groups of all sizes.


Top Industries Chris has helped below

automotive construction
Financial Services
Real Estate
Dental Dentists
HR Human Resources
Accommodation and Food Services
Business Coaching
Real Estate and Rental and Leasing
Arts, Entertainment and Recreation
Retail Trade
Government Employees

So many brands need Customer experience speakers and expert solutions and insights. Lead the way in your industry with up-to-date trends and insights